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Research papers

Improving the travel experience

This paper analyses why past efforts to raise air passengers' satisfaction have not helped most airlines to differentiate themselves from competitors.Using years of historical and current data collected in the airline industry, the paper demonstrates...

Catalogue: Leisure 2006
Authors: Carsten Friedrichsen, Daniel Ray, David Perroud
October 8, 2006
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Citation

Friedrichsen, Ray and Perroud (2006a, October 08). Improving the travel experience. ANA - ESOMAR. Retrieved April 29, 2024, from


https://ana.esomar.org/documents/improving-the-travel-experience